View NACDS Total Store Expo Highlights on NACDS-TV
Catch up on highlights from the dynamic, fast-paced NACDS Total Store Expo on NACDS-TV.
NACDS Total Store Expo Engagement is Part of Compelling Bigger Picture at NACDS, Leaders Explain Business Program conveys focus on pro-consumer, pro-pharmacy issues; community involvement; opioid epidemic solutions
The 2017 NACDS Total Store Expo Business Program featured remarks by Gen. Colin Powell (US Army - Retired); NACDS Chairman Alex Gourlay, co-chief operating officer of Walgreens Boots Alliance & president, Walgreen Co.; and NACDS President & CEO Steven C. Anderson, IOM, CAE.
Jim Hunter Receives NACDS’ Prestigious Harold W. Pratt Award Hunter recognized as mentor whose commitment and insights contributed to the development of leaders throughout pharmacy
NACDS today bestowed its prestigious Harold W. Pratt Award to industry leader Jim Hunter, vice president of supplier services, QuintilesIMS, during the Business Program at the 2017 NACDS Total Store Expo.
Kinney Drugs Honored with Political Advocacy Award at NACDS Total Store Expo Best-selling author and pundit Mark Halperin delivered remarks at the Political Involvement Reception
The Kinney Drugs team celebrated the Politically Engaged Pharmacy Award during the 2017 NACDS Total Store Expo. The company was honored for its strong and consistent engagement with the NACDS Political Action Committee.
Headed to the NACDS Total Store Expo? Watch This.
Be prepared to access all the opportunities available at the 2017 NACDS Total Store Expo, August 19-22 in San Diego. Watch this video to find out what you need to know before you go!
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Gen. Colin Powell, USA (Ret.) to Keynote NACDS Total Store Expo Brings insights from career known for global expertise, community involvement
Powell will bring to the 2017 NACDS Total Store Expo insights from his over-50-year career in public service - including global expertise and community involvement.
Summer’s Here, NACDS Total Store Expo Nears NACDS urges preparation for successful meetings; extensive resources available
The message to NACDS Total Store Expo attendees is simple: on-site success requires preparation that should be heating up right now.
Watch the Latest Highlights from the 2017 NACDS Annual Meeting
Watch highlights from the highly successful and engaging 2017 NACDS Annual Meeting. Catch up on complete highlights from the Conference on the NACDS-TV 2017 Annual Meeting playlist.
Creating the Unique NACDS “Shopping Experience”
During the NACDS Annual Meeting this week, one of the often-discussed trends was the need for retailers and supplier partners to collaborate for a truly positive shopping experience – one that makes consumers enjoy and value their time in the store. I thought a lot about the extent to which NACDS focuses on reflecting the chain and associate membership in this regard. Members tell us often that NACDS meetings and conferences create highly positive experiences that make them uniquely desirable and effective venues for advancing one’s business. In addition, NACDS constantly looks to reinvent itself and its events, for the good of the members.
“NACDS remains focused on keeping our events on the leading edge of member experience – just as you strive to remain on the leading edge of consumer experience.”
I want to thank everyone who made the 2017 NACDS Annual Meeting a tremendous success. Also, thank you to those who did the same at the NACDS Regional Chain Conference in February, and to those who already are thinking ahead to the NACDS Total Store Expo in August. I hope you find the extensive preparation materials to be powerful and effective, and I hope your on-site experience is second-to-none. NACDS remains focused on keeping our events on the leading edge of member experience – just as you strive to remain on the leading edge of consumer experience.
Collaboration, customer-focus, the pursuit of shared value for partners and for society, and other key themes resonated consistently from the conversations at the NACDS Annual Meeting. Through your engagement and input, thank you for helping to keep NACDS focused on the related theme of creating a highly competitive, productive and rewarding experience that constantly delivers satisfaction. In other words, thank you for helping NACDS to operate exactly the way it should: in your image.
Alex Gourlay Emphasizes Pro-Customer Leadership Role for NACDS, Industry in First Remarks as NACDS Chairman Co-chief operating officer of Walgreens Boots Alliance & president, Walgreen Co. accepts NACDS chairman’s gavel at NACDS Annual Meeting and notes community engagement as a priority
Scottsdale, Ariz. – Alex Gourlay, co-chief operating officer of Walgreens Boots Alliance & president, Walgreen Co., today delivered his inaugural remarks as the chairman of the Board of the National Association of Chain Drug Stores (NACDS). He described his enthusiasm for helping to build on NACDS’ legacy of leadership on issues of importance to customers.
“The theme for today, and moving forward is the customer – understanding the customer’s needs and meeting them,” Gourlay said. “The whole association of NACDS is going to be based on that theme moving forward, in meeting the healthcare challenges that [former NACDS Chairman] Martin Otto described, and in advancing the Future Value Targeting initiative that [NACDS President and CEO] Steve Anderson described earlier during this meeting.
“Through the Future Value Targeting initiative, we are looking to lead the industry in a proactive and positive way, at a time when we have so much to offer,” Gourlay said.
“We have to tell our story. It is an important way to build trust…And, of course, we have to do more. With our collective power and wisdom we can do more. We need to tell our story and improve our story.”
Gourlay described shifting dynamics in the political environment, in retail and in healthcare. Specifically, he noted changing trends in fulfillment, demographics, shopper behavior, wellness and personalization.
To address these dynamics, Gourlay emphasized the importance of building trust and improving efficiency to better meet the needs of customers. “Building trust is absolutely essential in this marketplace,” he said. “Also, we have to improve efficiency in this marketplace.”
To pursue those goals, he described the importance of putting customers first in three areas. He discussed healthcare affordability and price transparency. He noted opportunities to foster convenience by maximizing efficiency and experience through retailers’ partnerships with suppliers and wholesalers, technological solutions such as e-prescribing, and new pharmacy services. Gourlay concluded by recognizing corporate social responsibility efforts already underway by NACDS chain and associate members alike, which can form the basis for further efforts to commit to the communities the industry serves.
Regarding corporate social responsibility, Gourlay said: “We have to tell our story. It is an important way [ READ MORE ]
